Policies

Terms of Service

By using MAGIC STORE or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the website or place an order.

Orders and pricing

• You must provide accurate account, contact and payment information and be authorised to use the payment method for your order.
• All orders are subject to product availability, payment verification and our acceptance of the order. Prices, availability and promotions may change without notice.
• If an order cannot be fulfilled because of a pricing error, stock issue, failed verification or suspected fraud, we may cancel it and arrange an appropriate refund or reversal where applicable.
• Prices are shown in Bangladeshi Taka (BDT) unless stated otherwise. Any applicable fees or charges are shown during checkout.

Digital products and acceptable use

• Digital products are supplied for your personal use and are not for resale, redistribution or commercial exploitation unless the product listing expressly permits it.
• You must not use the website for unlawful activity, payment fraud, promotion abuse, automated scraping, interference with the service, or attempts to access another customer's account or data.
• Product names, logos and third-party trademarks belong to their respective owners. We do not claim ownership of third-party game or subscription brands.

Service and legal rights

• We aim to keep the website available and accurate, but we do not guarantee uninterrupted access or that every listing will always be error-free.
• Nothing in these Terms excludes or limits any consumer right or legal obligation that cannot lawfully be excluded.

Privacy Policy

We collect the information needed to operate your account, process orders, deliver digital products and provide support.

Information we collect

• Account details such as your name, email address, phone number and password. Passwords are stored in hashed form and are not kept as plain text.
• Order details, including products purchased, order status, delivery information, product-specific details you submit (such as account or game identifiers), and support messages.
• Payment information such as the payment method, payment number or reference, and transaction status. Full card numbers, wallet PINs and one-time passwords are handled by the payment provider and are not stored by us.
• Essential technical information used to keep the site secure and working, such as session data, cookies, browser information and security logs where logging is enabled.

How we use information

• To create and manage your account, process and deliver orders, verify payments and provide customer support.
• To prevent fraud, abuse and unauthorised access, and to maintain the security and reliability of the website.
• To comply with legal, accounting and payment-provider requirements, and to resolve disputes.
• To improve the store and its product listings. We do not sell your personal information.

Sharing and service providers

We share information only where needed to operate the store, including with payment providers, hosting and email providers, delivery or support tools, and professional advisers. We may also disclose information where required by law or to protect the rights, safety and security of customers, the store or others.

Cookies and local storage

We use essential cookies and browser storage for login sessions, the shopping cart, theme preferences and security. If you choose “Remember me,” a persistent login cookie may be used for up to 30 days so you can return without signing in again. You can clear cookies through your browser, although some store features may then require you to sign in again.

Security and retention

We use reasonable technical and organisational measures, including password hashing, access controls and secure session handling. No online service can guarantee absolute security. We retain account and order information for as long as needed to provide the service, meet accounting and legal obligations, prevent fraud and resolve disputes, after which we delete or anonymise it where appropriate.

Your privacy requests

You may contact us to request access to, correction of, or deletion of your personal information. We will review each request and respond as required by applicable law. Some records may need to be retained for legal, accounting, fraud-prevention or dispute-resolution reasons.

Refund Policy

Digital products can be delivered quickly and may be revealed or redeemed immediately. Refund requests are reviewed individually, taking into account the product, its delivery status, the evidence provided and your rights under applicable law.

Undelivered products

If a paid order has not been delivered, contact support with your order ID. We will investigate and, depending on the circumstances, may complete the delivery, provide an alternative solution or issue a refund.

Invalid or faulty products

If a product is invalid, faulty or materially different from its listing, we prioritise replacement or another suitable solution before considering a refund. Please do not redeem, share or modify a code or account further while the issue is being reviewed.

Change of mind

Refunds are generally unavailable when a customer simply changes their mind after purchase, subject to any rights that cannot lawfully be excluded.

Incorrect customer details

Refunds are generally unavailable where a customer provides an incorrect email address, account identifier or other details, subject to applicable law and reasonable remedies where appropriate. Please check your details carefully before confirming an order.

Delivered or redeemed codes

Refund requests for delivered or redeemed codes are reviewed individually based on the product, the circumstances and the evidence available.

Subscription or account access

If access is lost because of an issue attributable to MAGIC STORE, we will investigate and provide an appropriate solution, which may include restored access, replacement or a refund where appropriate.

Duplicate payments

We verify reported duplicate payments. If an extra payment is confirmed, we will take appropriate steps to refund the confirmed extra amount.

Evidence and processing

• We may ask for your order ID, transaction reference, screenshots, error messages, payment confirmation or other reasonable evidence.
• Approved refunds are submitted through the original payment provider. The provider controls when the funds appear in your account, so we cannot guarantee a fixed processing time.
• We do not guarantee a refund where the relevant conditions are not met. Nothing in this policy limits mandatory consumer rights.

Delivery Policy

All products sold through MAGIC STORE are digital. Delivery begins after payment verification and order processing.

How delivery works

• Depending on the product, delivery may appear in your account inventory or order details, be sent to the email address provided at checkout, or be completed through WhatsApp where the product listing says manual delivery is required.
• Automatic products are generally delivered quickly after successful payment, but some orders may need additional verification or supplier confirmation.
• Please make sure the email address and account details you provide are correct and able to receive messages.

Delayed or missing delivery

If delivery does not arrive, check your order details and spam or junk folder first, then contact support with your order ID. We will investigate the payment and delivery status. Delivery may be delayed by payment verification, provider issues, stock availability or incorrect customer details. We do not guarantee a fixed delivery time.

Cancellation Policy

Cancellation eligibility depends on the order status, the product type and whether delivery has already started or completed.

• You may contact support to request cancellation before an order is delivered or fulfilled. We will check whether cancellation is still possible.
• Once a code has been revealed, redeemed or otherwise delivered, cancellation is generally not possible, except where the product is faulty or applicable law provides otherwise.
• Manual, pre-order or supplier-dependent orders may be cancelled before fulfilment begins, but may not be cancellable once the supplier or delivery process has started.
• We may cancel an order because of stock issues, pricing errors, failed payment verification, suspected fraud or other circumstances that prevent fulfilment. Where payment was taken, an appropriate refund or reversal will be arranged.

Replacement Policy

If a digital product is faulty, invalid or materially different from its description, we will review the issue and prioritise a replacement or another suitable solution.

What to include

• Your order ID and the product or variant purchased.
• A clear description of the problem and any error message you received.
• Screenshots or other reasonable evidence showing the issue.
• Confirmation that the code or account has not been shared, resold or further modified.

Review and outcome

We may need to check the issue with the supplier or verify the delivery record. Where a replacement is available, we may provide the same product or a suitable alternative. If a replacement cannot reasonably be provided, we will review whether a refund is appropriate.

Replacement review is case by case. We do not guarantee a fixed replacement time, and nothing in this policy limits your mandatory consumer rights.

Warranty Policy

MAGIC STORE does not apply a universal warranty period to every product. Any product-specific warranty is valid only where it is expressly stated in the product listing, order confirmation or accompanying product information.

• If no warranty is stated for a product, no additional warranty is provided beyond the rights available under applicable law.
• Where a warranty is stated, its scope, duration and conditions are limited to those expressly provided for that product.
• Warranty claims may require your order ID, proof of purchase and reasonable evidence of the issue.
• A warranty does not cover misuse, unauthorised modification, sharing, resale, or problems caused by incorrect account details supplied by the customer.

Nothing in this section excludes or limits any warranty or consumer right that cannot lawfully be excluded.

Payment Policy

Available payment methods are shown at checkout. The store currently supports PipraPay checkout, which presents payment options such as bKash, Nagad, cards and bank where available, as well as account balance payments when eligible.

Verification and failed payments

• Orders are processed after payment verification. A payment provider may mark a transaction as pending or failed even after you complete a step.
• If a payment fails, do not make a second payment immediately. Check your order status and contact support if the amount was charged.
• If you believe you were charged twice, provide your order ID, payment reference and any receipts so we can verify and resolve a confirmed duplicate payment.

Payment security

• Payment providers handle your card, wallet and banking credentials under their own terms and security controls.
• Do not send your card PIN, wallet PIN, one-time password or account password to anyone, including support.
• Prices, currency and any applicable charges are shown during checkout. Payment-provider fees or policies may also apply.

Payment disputes are handled under the Chargeback & Dispute Policy below. Your rights under applicable payment-provider rules and consumer law are preserved.

Account Security Policy

You are responsible for keeping your account credentials secure and for activity carried out through your account.

• Use a strong, unique password and do not share it with anyone. Store passwords are hashed, and we will not ask you for your password.
• Log out of shared or public devices. If you enable “Remember me,” a persistent login cookie may keep you signed in on that device for up to 30 days or until you log out or clear cookies.
• Report suspicious activity, unauthorised orders or lost access to support as soon as possible. We may ask for reasonable verification before helping with account recovery.
• We may temporarily restrict account or order activity while investigating suspected fraud, abuse or unauthorised access.
• No security method is completely infallible. We do not claim that the store provides features it does not actually operate, such as two-factor authentication or account-level encryption.

Chargeback & Dispute Policy

We want to resolve payment concerns fairly and directly. If you believe a charge is incorrect, please contact support before starting a chargeback or dispute so we can investigate.

• Provide your order ID, payment reference, a description of the issue and any supporting evidence.
• We will review the order, payment and delivery records and cooperate with the relevant payment provider or bank where a dispute is raised.
• We may ask for additional information needed to verify the transaction or resolve the issue.
• Legitimate disputes and consumer complaints are not treated as abuse. We will not threaten or penalise you for exercising lawful rights.
• Fraudulent, abusive or knowingly false disputes may lead to order review, account restrictions or recovery action, to the extent permitted by law.

Any refund or resolution remains subject to verification and the rules of the relevant payment provider. Nothing in this policy prevents you from contacting your bank, payment provider or a consumer-protection authority.

Contact & Support Policy

For order, delivery, refund, replacement, privacy or account questions, contact our support team using the details below. Please include your order ID where relevant.

Helpful information to include

• Your order ID and the email address or phone number used for the order.
• A clear description of the issue and any relevant screenshots or error messages.
• Payment reference or transaction information for payment-related requests.

We handle requests in the order received and do not guarantee a fixed response time. Support will never ask for your password, card PIN, wallet PIN or one-time password.